AWS CERTIFICATION
When choosing an MSP,
start with certification standards
AWS MSP 6.0 is the significantly strengthened certification standard in 2024.
SmileShark is one of the latest MSP 6.0 certified partners.
No security risk concerns
Verified security standards
MSP 6.0 security processes applied
Systematic cost management
Continuous optimization, not just monitoring
No cost waste
No outage concerns
We detect issues first
24/7 monitoring with 140+ metrics
✓ MSP 6.0 certification is granted after rigorous evaluation. Certified partner = Verified operational standards.
COMMON CHALLENGE
Sound familiar?
As cloud operations grow more complex,
expert management becomes essential
01
Rising AWS costs every month
You can't tell where costs are leaking, and there's no time to optimize. A single forgotten instance can rack up charges without you even knowing.
02
Late-night incident alerts
Without 24/7 staff, incidents can go unnoticed. Or you're constantly waking up at night to respond — leading to burnout.
03
Security: How far is far enough?
WAF? GuardDuty? Security Hub? It's overwhelming to know what to enable and how to configure alerts properly.
04
The DevOps hiring challenge
Hiring experienced talent is tough, and retention is never guaranteed. Outsourcing feels risky, and costs keep climbing.
PRICING
Choose the right MSP tier
for your growth stage
Need monitoring? Choose M0. Need stable operations? Go with M1.
Need new builds and advanced services? M2 is for you.
TIER M0
Monitoring
For teams with in-house DevOps that need monitoring tools + cost analysis.
Fixed pricing
Monitoring
✓ SharkMon Monitoring
Basic dashboard include
Real-time service monitoring
✓ Alert Pack 24/7/365
Threshold alerts via email, messenger, etc.
✓ CloudCheckr included free
Cloud cost analysis and management
Technical Support
✓ Tech Support Center 2.0
Technical inquiry support
✓ Optimization Report (Annual)
Cost and poerformance optimization guide
TIER M1
Stabilization
For growing business that need cost optimization and stable operations.
For stable operations
All M0 services included +
✓ Hands-on 101 Service
Operation and management of core AWS Services*
*Cover services in the 9 categories below: Compute, Database, Load Balancer, Storage, Network, Security, Monitoring&Logging, Cost Optimization, Backup&DR, Support& Troubleshooting
✓ 24/7 Monitoring Center — Incident Response
✓ AI Analysis Reporting
✓ Optimization Report
(2x per year)
Most Popular
TIER M2
Advanced
For enterprises with complex workloads that need builds, migration, and optimization.
For complex workloads
All M1 services included +
✓ Hands-on 201 Service
➊ AWS new build-up
➋ CI/CD infrastructure setup
➌ DR Configuration
➍ DataPipeline setup
➎ AWS Media Service setup
✓ Full AWS Security Service
Operations
✓ ISMS Audit Support
✓ Monthly Reporting
Category | M0 (Monitoring) | M1 (Stabilizing) | M2 (Advanced) |
|---|---|---|---|
Recommended for | Teams with in-house DevOps | Growing businesses needing stability | Complex workload enterprises |
SharkMon Monitoring | Basic dashboard | Full dashboard | Full dashboard |
Alert Pack 24/7 | ✓ | ✓ | ✓ |
CloudChekr Cost Analysis | ✓ | ✓ | ✓ |
Tech Support | ✓ | ✓ | ✓ |
Optimization Report | - | Annual | Biannual |
Hands-on 101 (Operations) | - | ✓ | ✓ |
Hands-on 201 (Build/Advanced) | - | - | ✓ |
ADD-ON
Add what you need
From security to multi-account management and container operations — add the options your MSP services needs.
GuardDuty IDS/IPS Automated Blocking
Monthly fee ・Custom quote
From GuardDuty detection to automated EventBridge and Lambda response, threats are blocked through a triple defense line of NACL/WAF/SG
WAF Management
Monthly fee ・Custom quote
WAF Rule operation, false-positive/negative analysis, and regular reporting. Experts handle security event analysis through remediation.
DevOps Technical Support
Monthly fee ・Custom quote
We support end-to-end DevOps — from assessment and analysis to containerization, IaC, CI/CD, runtime & middleware upgrades.
On-premises Migration
Per-project quote
Migrate safely from on-premises or other clouds to AWS. We support the entire process, from migration strategy to rollback planning.
Control Tower Setup&Management
Monthly fee ・Custom quote
From initial Control Tower setup to Guardrail configuration and multi-account management — all in one place. Get expert help.
EKS Management
Monthly fee ・Custom quote
Leave your Kubernetes environment to the experts.
We manage everything from EKS cluster configuration
to CI/CD pipelines and container security.
GROWTH PATH
Upgrade as you grow
Start with M0 and scale up naturally as your business grows
➊
Start with M0
Monitoring+Cost Analysis
➋
Move to M1
Add Hands-on 101
➌
Move to M2
Add Advanced services
➍
Add-on
Add more services as needed
Frequently Asked Questions
Checking out frequently asked questions about SmileShark's MSP services