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SmileShark provides 24/365 monitoring, AWS management agency services and operation of infrastructure.
Our AWS experts support you run your AWS infrastructure with stable operations and failure response.
Experience the best operational service by owning our CloudOps experts team.
Various AWS operational challenges
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Spend too much time in AWS operation instead of spending time in the business innovation
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Hard to troubleshoot AWS problems quickly when issue occurs
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Want to minimize AWS operational resources and build an automated recovery system
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Hard to manage resources as AWS infrastructure continues to grow
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Do not want to waste human resources on monitoring system
CloudOps Services
앵커 1
Here is our new tech support center for quick response and solution
Tech Support Center 2.0
SmileShark offers the new light MSP service, Tech Support Center.
Solve the problems with reasonable price through Tech Support Center service.
Feel free to ask about AWS technical consulting and solution whenever you need
Get quick and accurate responses from our AWS technical experts. Ask us about AWS technical, billing and any other questions you have.
We are here to help you achieve your goals.
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AWS cost, security, performance, and maintenance questions
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Operational system monitoring design and architecture advice
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Questions about AWS operations and configuration management
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Full support from SA and SE based on ticket
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Write technical inquires with access from anywhere web / mobile
By utilizing fast and accurate technical support, you can get help with.
Ticket inquiry process
Submission
Solution
Response
Evaluation
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AWS Technical inquiry
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AWS billing inquiry
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Others
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Team Notification
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Technical guide with responses
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Guide
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Response
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Rate responses
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Rate Service Satisfaction
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Identify improvements
We inform you in advance before the problems with your infrastructure occur
SharKMon Monitoring
24 hours monitoring system
Troubleshooting process
The notification provider provides monitoring(24*7*365) service for customer who wants this monitoring service. When predefined threshold reaches to the limit, the notification provider will contact a person in charge about issues by calling, messenger or E-mail through the negotiated procedures. SmileShark provides a troubleshooting service through 24 hours monitoring system.
01
Business discussion
Utilize AWS backup as a backup tool and determine whether it is one time or continuous.
02
Enable backup
For one time, backup to specified vault through On-Demand. For continuous, backup to specified vault through backup plan.
03
Backup status check and restore test
Check whether normal backup and restoration are possible to designated plan.
04
Restoration plan discussion
Apply System Reboot first before restoration.
Proceed with restoration through discussion with customer.
monitoring
Hands-on support for operational 100+ tasks
Operation Management
Cloud core service (Anything that goes into the VPC) provides hands-on support for 100+ operational tasks.
Provide cause analysis and failure reporting for various failures in backup and restore
operation
Support Core tasks for cloud operations
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Cloud core service provides hands-on support for 100+ operational tasks
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Discuss with customer about establishing backup and restore procedures that fits customer business situation
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Provide detailed reporting on failures and guides for prevention & aftercare
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Hands-on support for access control NACL, SG, and Firewall
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